OBJECTIVE: To obtain a position offering challenging accountability, diverse job responsibility while contributing my technical, accounting, human resources, organizational and customer service skills to excel and progress within a progressive organization.

SUMMARY OF QUALIFICATIONS:

·          10+ years of progressive experience in increasingly demanding positions

·          Commitment to professional growth and development in business

·          Proficient in various PC software applications

·          Skilled in project management of people and activities

·          Proven leadership ability, training ability, goal setting, prioritizing workflow, ability to meet deadlines

·          Proficient in presentations and oratory speaking

·          Training received for interviewing and salary negotiations

·          Educated in Corporate Real Estate leases and transaction

·          Educated in federal and state tax depreciation, roll forwards, and reconciliation

·          Education in International Tax reporting, SEC reporting, and compliance issues

·          Educated in goal setting, leadership, and improving organizational effectiveness

·          Educated in Business Intelligence, Data Warehousing and Business Objects

·          Certified Project Management Professional and Six Sigma Black Belt

·          Proficient in Human Resources Management, Organizational Behavior and overall business communication

PROFESSIONAL EXPERIENCE:

9/2008 – Current                                     Employers One Source Group                                          Houston, Texas

                                                                Human Resources Information Systems Manager

·          Responsible for implementation of the company’s Human Resources and Accounting systems

·           Created and implemented corporate policies and procedures manual for the corporate office, as well as, for all clients.

·          Recruited for executive level positions for clients

·          Created standard work instructions for various positions within the company

·          Provided documentation for EEOC cases

·          Provided human resources support and training to clients

·          Responsible for  salary and compensation analysis for all clients

·          Responsible for benefit administration

10/2006 – 9/2008                                    Accenture                                                                              San Antonio, Texas

Information Senior Systems Administrator/ Recruitment Administration National Team Lead

·          Created and implemented  Information Technology, Benefits and Recruiting Administration Project Management plans for new and existing clients

·          Instituted Project Management plans for transition of client work from Accenture satellite offices to the North American Delivery Center in San Antonio

·          Created one to many project management model for workforce transition for client implementation

·          Responsible for workforce management for Recruiting and Information System teams in North American and India

·          Analyzed monthly budgets for various clients for forecasting and ethics purposes

·          Assisted conversions of client HR software from Fortune 500 companies into Vurv, Taleo, SAP and Cognos

·          Responsible for abiding by Information Services Global Operational Excellent (Six Sigma) for various clients

·          Responsible for reporting Accenture Call Center global phone structure and metrics

·          Responsible for implementation of plans to meet exclusive clients Service Level Agreements

·          Trained Information Services representative in various software applications to meet client needs

·          Spearheaded logistical means for knowledge transfer from various sites to the Global Delivery Centers in North America and abroad

·          Acted as focal point of contact for assigned North American Information Services clients using Taleo, Vurv and Cognos

·          Led Recruitment Administration teams internationally to meet the recruiting needs of International Fortune 500 clients

·          Acted as focal point of contact for vendor interaction

·          Created ad hoc and scheduled reports within Vurv and Cognos (Business Intelligence and Data Warehousing)

·          Responsible for updating and implementing process improvement plans for client in Operations Workbench

·          Developed training manuals for software systems for Fortune 500 companies

·          Created Crystal Reports, which would facilitate decision-making. The Crystal Reports designed were complex and used formulas, parameters, selection criteria, sub reports etc

·          Created views and stored procedures for Reports using complex SQL, PL/SQL, and T-SQL

3/2006 ­– 9/2006                                      Toshiba International Corporation                                 Houston, Texas

                                                                Senior Human Resources Analyst

·          Responsible for workforce administration for all four manufacturing plants

·          Created new processes in manufacturing plant to reduce waste and increase productivity

·          Recommended and implemented cross training classes for existing employees in various area of the manufacturing plants

·          Responsible for monthly and quarterly budgets for forecasting purposes

·          Led various HR projects from initial phase to completion within the deadlines set by the company executive board  

·          Documented existing Information Technology, Human Resources and Benefits processes and recommend process redesigns that are effective, efficient and cost effective to meet the company’s business goals

·          Recommend, tested, trained, documented, implemented and planned for improvements, enhancements and expanded application of various systems used by Human Resources

·          Prepared and maintained process flow charts and other documentation for Human Resource systems and processes

·          Maintained Taleo, ADP E-Time, HR Perspective and benefits administration for wage and salary employee time archiving and time sheet management

·          Acted as a liaison between Human Resources and Information Systems to design, develop, plan and coordinate Human Resources activities which include personal computers, client servers, electronic mail, on-line and internet/intranet resources, and standard and specialized software products

·          Developed and maintained custom reports, vendor interfaces and forms for company analysis and decision making

·          Informed the company on current trends in HRIS training and software development

·          Responsible for the maintenance of all global organizational charts

·          Developed and maintained Employee Self Service Web, while training end users on its features and system usage

·          Responsible for all HRIS documentation, process and practices (Six Sigma)

·          Monitored data entry for compliance with documented processes using audit functions and trained end users when processes are not being followed

·          Responsible for benefits and 401k submissions to various vendors for employees

·          Responsible for EEOC and IRS governmental compliances issues

·          Responsible for creating the complex Crystal reports (On demand, AdHoc Reports, Frequency reports, Summary Reports, Sub Reports, Drill-down, dynamic grouping, Cross-Tab, graphical, aging reports etc)

·          Using Seagate Crystal Reports developed complex reports detailed and summary information for Data Cleaning, Employee Status, Transportation, Attendance, curriculum assessment test scores, Address Validation, Plant Reports etc.

·          Published the reports in crystal enterprise and scheduled the reports depending on the users request to receive in different formats (Email, Public folder etc).

·          Responsible for troubleshooting, Optimizing, and fine-tuning the SQL Queries for efficiency.

·          Developed web reports using crystal reports and migrated the existing reporting system to higher version and published them using crystal enterprise.

·          Responsible for extracting the data from the existing systems and load into the repository using SQL Loader from Text files.

·          Handled end user training and presentations.

·          Setup and handled crystal enterprise administrative tasks.

·          Integrated the interface to the intranet for accessing the reports.
Environment: Windows 2000, ASP, Java Script, VB Script, CSP, SQL Server 2000, Crystal Reports 9.0, Crystal Enterprise 9.0, SQL, PL/SQL, etc.

2003 – Present                                                                                                                                        Dallas, Texas

                                                                Human Resources Business Consultant / President

·          Responsible for establishing client business and development from initial start up phase

·          Responsible for creating and presenting business proposals to secure new business loans for clients

·          Reviewed potential corporate leases an real estate sites for clients

·          Responsible for establishing recruiting, accounting, human resources, and tax reporting policy and procedure if needed

·          Assisted in set up of tax schedules and state apportionments on an as needed basis

2000 – 2003                                            KPMG                                                                                    Dallas, Texas

                                                                Human Resources / Recruiting / Training Administration

·          Responsible for workforce management for various client engagements

·          Responsible for completion of human resources projects on an global scale

·          Responsible for registration of internal clients worldwide for company sponsored seminars

·          Responsible for budgeting and analysis on a monthly, quarterly and yearly basis

·          Processed, taught and maintained several local office training programs for all attendees

·          Scanned and review resumes, benefit information, and education documents for employees and prospective employees on a daily basis

·          Assisted in gathering accurate records for compliance status of all consultants, assurance, and tax representatives

·          Assisted in recruiting of newly hired employees and creating and processing offer letters/benefits packages

·          Maintained monthly orientation records for all newly hired employees for the national practice

·          Assisted in submitting and maintaining background checks for all newly hired employees

·          Trained all new partners on new online software database

·          Assisted in recruiting correspondence and VISA applications for international newly hired employees

·          Interviewed candidates for company needs and maintained contact for salary negotiations

·          Assisted in Microsoft 2000 conversion for training administration and recruiting software applications

·          Assisted in payroll tax reporting on an ad hoc basis

·          Trained newly hired employees on SEC reporting, SEC compliance, International Tax Reforms, Financial transactions, and Corporate Real Estate to KPMG consultants worldwide

·          Led compliance follow up with employees on new regulations regarding Sexual Harassment in the Workplace

·          Trained departments within KPMG on HIPAA compliance and ISO9000

·          Assessed business needs to create and produced requirements and project scope document

·          Involved in user meetings to gather and analyze crystal report requirements

·          Generated all crystal reports required for other groups and clients and posting the reports on Seagate desktop, which enables the users to access, those reports

·          Scheduled crystal reports to run on daily/weekly/monthly basis and email the results to the users in the required format

·          Involved in migration of crystal reports with the application /database upgrades

·          Involved in testing the reports with test database, and giving the possible test cases to the testing team

·          Involved in creating the summary/detailed reports with drill down, sub reports, cross tabs, grouping etc as and when needed to higher management

·          Scheduled crystal reports for the required exporting formats, marinating instances

·          Performed necessary upgrades to data warehouse by creating new extraction procedures for data staging

·          Integrated Schema modifications included new data fields, indexing schemes and population rules

·          Updated data flow diagrams, data model, population procedures, and scripts. Designed and developed new inventory population module

·          Created testing plans, executed plans, documented system changes, and implemented improvements.
Environment: Windows 2000, Visual Basic, ASP, VB script, Java Script, Oracle 8.0.5, SQL, PL/SQL, Crystal Reports 7.0, Seagate Info 7.0, MS Access, MS Office

1997 – 2000                                            Southwestern Bell Wireless                                               Farmers Branch, Texas

                                                                Revenue Manager                                              

·          Resolved account billing inquires and adjustments for customers on a daily basis

·          Maintained a high volume of general contact with clients regarding escalated issues

·          Managed a group of representatives that coordinated payment arrangements

·          Participated in special projects to increase Southwestern Bell Wireless productivity

·          Managed customer accounts in various cellular markets

·          Maintained customer service to all clients with questions regarding cellular rate plans and corporate client needs

·          Responsible for workforce management by using TCS system

·          Complied account figures for monthly forecasting

·          Recruiting, interviewed, hired and trained all newly hired employees

1997                                                        CF Data Corporation                                                          Dallas, Texas

                                                                Collections Account Manager

·          Responsible for workforce management to ensure proper coverage for client issues

·          Managed employees for collection of third party client's checks due to insufficient funds

·          Maintained accurate transaction records for customers in each US region

·          Acted as a liaison between customers, clients, and check writing systems in the US

1995 – 1997                                            Associate Credit Card Services                                        Irving, Texas

                                                                Collections Account Manager

·          Responsible for credit card collections in various stages of delinquency

·          Trained of and managed newly hired employees

·          Responsible for workforce management of teams that were responsible for 90 – 180 collection activity

EDUCATION:

1993 – 1997                                            University of Houston                                                             Houston, Texas

Bachelors of Science in Political Science

Emphasis on Public Administration

Computer Science minor with emphasis in Information Systems

2007 – 2008(Fall)                    Cedar Valley College                                                                               Lancaster, Texas

Associate in Applied Sciences in Business Administration – In progress

MANAGEMENT COURSES AND SEMINARS TAKEN

Managerial Communications and Ethics, Foundations of Management, Human Relations and Organizational Behavior, Regulation and Conflict Management in the Workplace, Accounting and Finance for Managerial Decision Making, Systems Thinking and Performance Measurement, Contemporary Issues in Leadership and Management, Project Management in the Business Environment, Marketing Management, Strategy Formulation and Implementation, Human Resources Management, and Employee Motivation and Compensation

ADDITIONAL TRAINING:

Corporate Real Estate Training with KPMG

Trained in SEC Reporting and Compliance with KPMG

Trained in Retirement Options with KPMG

Trained in 9 Box Performance Management and Employee Benchmarking

Trained in Difficult Customer Relations and Experienced Hiring

Supervisor Certificate from Cedar Valley College

Trained in ISO 9000, 14000, 21000 and 27000

PHR and SPHR certified

Sigma Six Black Belt certification

Certified Project Management Professional

Currently Training For Certification in International Project Management

Currently training for SQL server 2008 certification

Certified in ADP E-Time and HR Perspective

Certified in Vurv 7.1 and 7.3 (formerly Recruitmax), Cognos, Beyond, Aloha and Taleo software

SKILLS:

FORTRAN, COBOL, A+ and C Computer languages, WordPerfect, Microsoft Windows operating systems (including 2000, ME, NT and XP), Microsoft Office suites, Microsoft Visio, Netscape Navigator and Communicator, Microsoft Internet Explorer, CACS, CICS, FDR, Davox, TCS, Telegence, 10-key data entry, all PeopleSoft applications, Java, Oracle, Resumix, COSMOS, TCP/IP, ACD spreadsheets, Nortel phone reporting, Project Management software, Wireless internet software, Crystal Reporting, SQL Reporting, CISCO Networking, LAN/WAN programming and management, Quicken Financial Software, LOTUS, WordPerfect, CACTUS Database Systems, HRIS and HRMS applications, ADP systems, web postings,  LOTUS SmartSuite, DCON Database System, Peachtree Acct. Software, CAD Software, Item Master Database System, Hewlett Packard Vantive Ordering System, WARP, Call Center experience, Customer Service, SAP, Vurv (Recruitmax), Cognos (all versions), Microsoft Dynamics, Great Plains, Darwin, and Taleo