SUMMARY OF QUALIFICATIONS Experienced Management Professional with ability to merge extensive sales, account management, and recruiting skills to successfully direct operations and employees in non-profit and corporate settings. • Demonstrates skill in managing divisions with high-volume activity and high employee turnover, providing excellent training to ensure all objectives and customer needs are met. • Exhibits superb communication skills to effectively convey goals and progress to high-level executives, government officials, and staff of all levels and backgrounds. • Draws upon background in social services to provide insightful direction to non-profit agencies and customer service divisions. • Proficient in use of MS Word, Excel, and PowerPoint; database management applications; and Internet applications. Familiar with PeopleSoft. EDUCATION M.B.A., Human Resources and Business Management, Indiana Institute of Technology, 2002 Indianapolis, Indiana Coursework toward M.S., Student Counseling, University of Dayton, Columbus, Ohio 1992-1994 B.G.S., Social and Behavioral Sciences, Indiana University, Bloomington, Indiana 1991 Minor in Psychology. Business Management Certification. PROFESSIONAL EXPERIENCE FreeStyle Applications and Business Services, Inc 6/2004–Present Owner/President • Provide flexible business solutions to companies via VPN and other online applications • Sales-electronics, cpu equipment, hardware, software • Support –electronics, healthcare • Educational Training-Virtual and Face-to-Face • Staffing and Recruitment (Sales, IT and HealthCare) Community Services for Children, Allentown, PA 11/02-12-03 Director of Support Services • Manage all aspects of three very visible departments within the agency: Parent Services, Marketing and Research and Development • Oversee staff training and development from an in-house perspective as well as at the State level. • Manage departmental budget in excess of $500K • Represent the company at networking functions to promote programs and services with businesses within the area • Work collaboratively on various projects including grant writing and strategic development • Oversee and mange QA program for the Support Services division • Development of divisions first multi-media advertising campaign • Completion of agencies first nationally recognized QA status BroadWing Communications, Inc., Indianapolis, Indiana 1997-2001 (Formerly Cincinnati Bell Long Distance) Service Delivery Coordinator 2000-2001 • Supported team of eight sales representatives, serving as point of contact for customers and inside and outside vendors to coordinate date and Internet network installations for regional businesses. • Coordinated provisioning team that supported all clients nationwide for 10 to 15 local clients monthly, ensuring adequate delivery and installation time for each client. • Managed service implementation from start to finish, providing technical support and feedback to sales team, provisioning team, and customers. • Designed daily profile of status order for clients, maintaining contact with provisioning team and tracking projects to provide clients with installation time frame. • Assisted sales team with contract and SLA negotiation. Customer Support Specialist / Account Manager 1999-2000 • Maintained established account base amounting to more than $250,000 in sales, ensuring each of more than 200 customers received regular contact. • Promoted voice and data applications to client base, using up-selling to increase account value. • Conducted on-site assessment of equipment and application malfunctions to assess necessary repairs or reimbursements. Sales Consultant / Team Leader 1997-1999 • Provided telecommunications solutions to businesses via telesales, consistently meeting sales quotas of $2,500 monthly. • Led team of 11 sales representatives, performing cold calling and prospecting to build client base. • Trained team on new products, conducted all-encompassing new hire training, and served as mentor to new staff members. Teletron, Inc., Bloomington, Indiana 1999 Hiring Consultant • Interviewed and hired telecommunications professionals to work for local telecommunications cost management and consulting firm. • Made final decision on hiring and placement based on qualifications, interview, and initial screening conducted by recruitment team. Watershed Youth and Community Center, Columbus, Ohio 1996-1997 Administrative Director • Researched and secured grant funding of $300,000 annual operating budget for community outreach program that provided low-income junior-high and high-school students with safe after-school environment. • Directed community involvement and public relations issues, coordinating fundraisers and soliciting donations to secure funds for next two years of operations, totaling over $600,000. • Expanded programs to support community needs, developing and implementing adult training and literacy and job coaching workshops. • Interfaced with community officials regarding funding, programming, and development of organization. • Oversaw activities of staff and various numbers of volunteers. Goodwill Rehabilitation Center, Columbus, Ohio 1994 Training and Development Coordinator • Developed and conducted training for center and community staff supporting mentally and physically disabled persons. • Implemented and managed mandatory training database, increasing efficiency for senior employees to accommodate for huge turnover rate of assistants. • Managed training and state compliance issues, recruiting, screening, interviewing, and staffing for high-volume exempt and non-exempt employees. • Conducted new hire training, orientation, and background checks to ensure highest performance and reliability. Action for Children, Columbus, Ohio 1992-1994 Network Specialist / Recruiter • Recruited and managed more than 120 home daycare providers, providing necessary training to facilitate growth of business. • Monitored providers for quality and service to parents, interviewing providers and visiting facilities to assess safety issues and ensure certifications with state and local regulatory authorities. • Assisted daycare providers in finding resources to further their businesses. Supplemental Income Brainfuse- Online Tutoring for K-12 students Martiz Research- Providing “secret shopper” services to evaluate service agreements for retail store and banking institution. ETS- Education Testing Services – Rating and scoring essays for CAHSEE (California High School Exit Exam) and CSU EAP (Cal State Univ Early Acceptance Placement)